After first going to the wrong check-in desk (silly us for assuming that buying our ticket with Swiss meant checking in at the Swiss desk) we got to the right place (the Air Canada desk) where there was no line up, which was great, since I was concerned it would take a few minutes having not received a boarding card with my web check-in, but a paper that said “this is not a boarding card: go to the check-in desk”. The woman at the desk greeted us in Swiss German and asked where we were going. In the sliver of German I have, I said hello, told her we were going to Toronto, and then told her that my German wasn’t very good. She respond something pleasant, and then asked Luc (in English) for our passports.
We put the first (biggest) suitcase on the scale and held our breaths: we were right around the limit, but were pretty well prepared for the potential need to readjust. We were lucky though: it wasn’t too heavy. As Luc wrote the paper address tags, I realized that he had not included an address in Canada, so I asked the woman if I could switch them, explaining that my wedding dress was on the bag, so I wanted to be sure it got to the right place. While we wrote the other tags, I realized that she had added a “priority” tag to the suitcase and smiled: “we’d better make sure it gets there then!” and then, looking at Luc and back at me, “but I can’t even ask you what the dress looks like!”. I had almost forgot to tell her that when I checked in online, it had not given us seats together, so she had a look and said “well, the flight isn’t very full, shall I give you to aisle seats with an empty seat between them so that you have more space?”. As I write this (4 hours later, while sitting on the plane) it still makes me smile to think about. For her, these actions are nothing: they cost her nothing, nor did they cost anything to Air Canada or Swiss, and yet the effect on us is huge. It’s a shame that such customer service is so rare, but at the same time it makes it that much more amazing. Bravo Air Canada.
So here we are, in the plane, (not “on” the plane, as George Carlin once noted – around 2:58). As we took off, Luc and I couldn’t help but quote this video that we both saw just a few days ago. And here we are, flying to Canada on our first direct flight ever…ok, so we had to get to Zurich, but that is hardly a burden compared to past trips where we were stuck at Frankfurt airport (3-4 hours from home) for 8 or 9 hours, because of issues with connecting flights.n
[...] one of those things that they didn’t have to do, but that adds an extra touch (did I mention Bravo Air Canada?). Of course, just before that I was tempted to ask for extra ice cream, but when the gave us the [...]